F.A.Q

What types of rooms are available at Sterling Study & Stay Suites?

We offer a variety of room options to suit different preferences and budgets, including private rooms and shared rooms (2-3 or 4-person sharing). All rooms are fully furnished and equipped with essential amenities.

What is included in the monthly rent?

The monthly rent includes all utilities (water, electricity, heating), high-speed Wi-Fi, daily meals, regular cleaning services, and 24/7 security. There are no hidden fees, ensuring a hassle-free living experience.

Can I have guests over?

Yes, you are allowed to have guests over. However, overnight stays are limited to a certain number of nights per month. Guests must adhere to the same rules and guidelines as residents.

Is there a security deposit required?

Yes, a refundable security deposit is required at the beginning of your stay. The deposit amount will be returned within 14 days after the end of the tenancy, provided there are no outstanding payments or damages.

What facilities are available for study and recreation?

Our suites include dedicated study lounges, high-speed internet, and quiet areas for focused study. For recreation, we have a gaming room, a lounge with a large TV for movie nights, and organized community events.

How can I pay my rent?

 Rent can be paid via bank transfer, credit/debit card, or any other agreed-upon method. Rent is due on the 7th of each month, with a 5-day grace period allowed for late payments.

What happens if I have maintenance issues in my room?

Our maintenance team is available to handle any issues promptly. You can report maintenance requests through our online portal or contact our management team directly. Non-urgent repairs are typically completed within 7 days.

Are there any quiet hours?

Yes, to maintain a conducive environment for studying, quiet hours are observed from 11 PM to 7 AM. During these hours, noise levels should be kept to a minimum.

Is there a curfew for residents?

No, there is no curfew for residents. We encourage independence and freedom; however, we expect all residents to respect the rules and maintain a peaceful living environment.

Can international students get assistance with legal addresses or residency cards?

Yes, Sterling Study & Stay Suites offers support for setting up a legal address and obtaining temporary residency cards for international students. Additional fees may apply for these services.

What is your cancellation and refund policy?

The tenancy agreement can be terminated with a 30-day written notice by either party. If you need to cancel before moving in, please contact us directly to discuss your situation and potential refunds.

How do I book a room or schedule a tour?

You can book a room or schedule a tour by filling out the contact form on our website or by contacting us directly via email or phone. We encourage prospective residents to visit and experience the atmosphere in person.

Is there an opportunity to socialize and participate in community events?

Absolutely! We regularly organize community events, workshops, and social gatherings to help residents meet like-minded peers, network, and enjoy their student life to the fullest.

What COVID-19 safety measures are in place?

What COVID-19 safety measures are in place?

What should I bring with me when moving in?

While the suites are fully furnished, we recommend bringing personal items such as bedding, towels, toiletries, and any specific study or comfort items you prefer.